Cancellation policy
Order Confirmation
After placing an order, you will receive a confirmation email.
This confirms that:
- Your order has been received
- Payment has been processed
Cancellations
We accept cancellation requests within a limited time window.
- Orders can be cancelled within 12 hours of purchase only
- After this period, orders may already be processed or shipped and cannot be cancelled
To request a cancellation:
📱 WhatsApp: +201029209808
Include your order number
Modifications
We do not guarantee order modifications after placement.
This includes:
- Changing sizes
- Updating shipping address
- Editing items in the order
If needed, contact us immediately and we will try to assist before processing.
Refused or Failed Deliveries
If an order is:
- Refused upon delivery
- Not received due to incorrect information
We reserve the right to:
- Deduct shipping costs from any refund
- Refuse future orders
Fraud Prevention
We reserve the right to cancel any order that:
- Appears fraudulent
- Contains incomplete or suspicious information